1. Introduction
All products sold on theme.sujanweb.com are digital and instantly downloadable.
Therefore, we generally do not offer refunds.
By purchasing from this Website, you agree to the following refund terms.
2. Why Refunds Are Not Possible
Once a digital product is delivered:
✔ It cannot be returned
✔ It cannot be “taken back”
✔ The customer can keep a copy permanently
✔ Digital access cannot be revoked after download
Thus, refunds are not feasible.
3. Refunds Will NOT Be Provided For
❌ Accidental purchases
❌ Change of mind
❌ Not compatible with your theme or setup
❌ Lack of required plugins (e.g., Elementor Pro)
❌ “I thought it was something else”
❌ Inability to use the product
❌ Technical issues on your website/server
❌ Failure to follow installation instructions
4. Situations We Support (But Do NOT Refund)
We will assist you if:
✔ A file does not open
✔ ZIP or JSON file is corrupted
✔ You received the wrong file
✔ Your download link has expired
In these cases, we will re-send the correct files, not issue a refund.
5. Exceptional Refund Cases (Rare)
Refunds may be granted only if:
- Payment was charged but the product was not delivered
- System error prevented file access
- Duplicate payment for the same order
If proven, refunds will be processed within 7–10 business days.
6. Contact Information
For refund-related queries, contact:
👤 Owner: Sujan Adhikary
🌐 Website: https://theme.sujanweb.com
📩 Email: sujan@gmail.com
